Refund & Cancellation Policy

Effective Date: May 21th, 2025

At Blue Bird Marketing Solutions and its brands, including Wizards of Ecom, we provide customized consulting, digital, marketing, educational, and sponsorship services tailored to each client’s goals. Due to the nature of our work—strategic, labor-intensive, and non-returnable—we follow a limited refund and structured cancellation policy.

Consulting & Ongoing Management Services

Payments for the following services are non-refundable once work has started:

Strategy or consulting sessions
Amazon or e-commerce account management
PPC (Pay-Per-Click) ad management
SEO or content optimization retainers
Any custom retainer-based services

This includes situations where progress, planning, reporting, or execution has already begun—even if full delivery is still pending.

One-Time Digital Services

For one-time deliverables (e.g., SEO-optimized listings, web development, branding assets), you may request a refund only if:

No work has started
The request is made within 3 calendar days of purchase

Once research, planning, or production has started, these services become non-refundable.

Educational Programs, Trainings & Cohorts

This section applies to all educational products delivered under the Wizards of Ecom brand (including classes, workshops, trainings, and cohort-based programs such as accelerators).

Refunds

You may request a refund for an educational program only if:
• The request is made within 3 calendar days of purchase, and
• The program has not started yet, and
• You have not accessed any program materials, live sessions, recordings, private communities, or resources.

Once:
• The program start date has passed, or
• You attend any live session, or
• You access course materials, recordings, or community spaces

the program is considered delivered, and payments become non-refundable.

We do not offer pro-rated refunds for partial attendance, missed sessions, or lack of participation.

Cancellations / Transfers

If you can no longer attend, you may contact us to request a transfer to a future cohort or credit (when available). Transfers and credits are handled case-by-case at our discretion and are not guaranteed.

Cancellation Policy for Monthly Services

If you wish to cancel or pause any recurring service (e.g., account management, PPC, or SEO retainers), we require a minimum of 30 calendar days’ notice before the next billing cycle.

Cancellations made after this window may result in charges for the upcoming month, as team resources and planning are allocated in advance.

Sponsorship Refund & Cancellation Policy

This section applies to sponsorship payments made for the Wizards of Ecom brand, which is operated by Blue Bird Media Marketing Solutions Inc.

All sponsorship payments are processed by Blue Bird Media Marketing Solutions Inc., the legal entity responsible for managing sponsorship agreements and deliverables.

Sponsorship fees are non-refundable once any of the following has occurred:

Promotional materials (such as social media posts, email mentions, website listings, or banners) have been created, scheduled, or published
The sponsored campaign, event, or deliverable has started or been publicly announced

If none of the above has occurred, refund requests may be considered within 7 calendar days of payment. After this period, no refunds will be issued.

Sponsorship cancellations must be submitted in writing at least 30 calendar days before the scheduled campaign or event launch. Cancellations made with less than 30 days’ notice are not eligible for a refund.

All cancellation requests must be sent via email to:
📧 support@bluebirdmarketingsolutions.com

We reserve the right to adjust sponsorship placements or deliverables in cases of unforeseen circumstances (such as changes to event format or scheduling). Any such changes will be communicated, and we will work with sponsors to provide a suitable alternative if needed.

Chargebacks

We reserve the right to dispute chargebacks on any service or sponsorship that has already begun. If you have any concerns, we strongly encourage you to contact us first—we are committed to resolving issues promptly and fairly.

Contact Us

For questions or cancellation requests, please contact:
support@bluebirdmarketingsolutions.com